Privacy Policy
Last updated: February 14, 2025
1. Introduction
At Off-Road Gear Guys ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website, place an order, or otherwise interact with us. By using our site, you agree to the practices described in this policy.
2. Information We Collect
We collect information in a few different ways to provide and improve our products and services:
Personal information — your name, shipping and billing address, email address, and phone number provided when you create an account or place an order.
Payment information — payment card details and billing data, which are processed securely by our third-party payment processors. We do not store full card numbers on our servers.
Device and usage data — your IP address, browser type, device identifiers, pages viewed, and the dates and times of your visits.
Cookies and similar technologies — small data files stored on your device that help us remember your preferences and understand how you use our site.
3. How We Use Your Information
We use the information we collect to process and fulfill your orders, communicate with you about your purchases, provide customer support, personalize your shopping experience, prevent fraud, and comply with our legal obligations. With your permission, we may also send you marketing emails about new gear, promotions, and off-road tips. You can opt out of marketing messages at any time.
4. Cookies & Tracking Technologies
We use cookies, pixels, and similar technologies to keep items in your cart, remember your preferences, analyze site traffic, and measure the effectiveness of our marketing. Some cookies are essential for the site to function, while others are optional. You can manage or disable cookies through your browser settings, though disabling certain cookies may affect the functionality of the site.
5. Sharing Your Information
We do not sell your personal information. We share it only with trusted third parties who help us operate our business, including:
Payment processors to securely handle transactions.
Shipping carriers to deliver your orders and provide tracking updates.
Marketing and analytics providers to help us understand our customers and improve our services.
These partners are only permitted to use your information as necessary to perform services on our behalf. We may also disclose information if required by law or to protect our rights and the safety of others.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also keep certain information to comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.
7. Your Rights & Choices
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, as well as to opt out of certain uses of your data. To exercise these rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law. You may also unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any message.
8. Data Security
We use industry-standard safeguards — including encryption, secure servers, and access controls — to protect your personal information from unauthorized access, disclosure, or loss. While we work hard to keep your data safe, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
9. Children's Privacy
Our website and products are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to us at marty@offroadgearguys.com. We're happy to help and will respond as promptly as we can.
